Frequently Asked Questions
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Some of the problems you may face when entering your advert can be very simply
resolved. Please read the Frequently Asked Questions
on this page before contacting our sales team.
I cannot login with my account details.
Have you
received an email asking you to activate your account?
If so you will need to click on the link in the email.
You can only use this link ONCE. Please try to log
in using the email address and password noted in the
email. If you haven’t received the email, you
may have entered your email address incorrectly. Please
contact sales on 020 7955 3803 or dpsales@DaltonsProperty.com
Are you
entering your details correctly – please check
your email address and password and try again. Remember,
your password is CASE SENSITIVE – make sure
your CAPS LOCK is not switched on. Use the “Password
reminder” service to ensure you have the correct
password. If you still have problems please contact
sales on 020 7955 3803 or dpsales@DaltonsProperty.com
I have been asked to activate my advertisement – I thought I had already done so.
In order to activate your advertisement
and take full advantage of the free period of advertising
on offer you need to activate your ad. Go to your
My advertisements "Manage Ads" page, tick
the box next to the relevant ads and click on the
“Activate” button.
I want to add photos to my ad but do not have digital pictures.
We can scan and upload your photos for you, please click the “Mail Photos” link on the Pictures page for further information.
I have spent a long time entering my details only to find out that I have been logged out and my data
has been lost.
You need to save your advertisement often as you go along.
If you spend more than 30 minutes on one page without saving the system will log you out automatically.
Click “Save changes” at regular intervals and use “Save and Continue” when you have finished entering the information on each page.
I have a number of units for sale within my property; do I have to place a seperate ad for each
one?
No, you can place one ad for each type of unit you have available. For instance, if you have 3 one bed apartments available, you can place one ad and state that there are 3 units available. If you also have 2 three bed apartments in the same property, you would place a new ad and state that there are 2 units available. To make this easier you can duplicate an ad and then simply change the "number of bedrooms" field.
How do I get my ad to appear at the top of the listings?
Ads are sorted randomly, however, those
ads which are regularly updated will be treated with
a higher priority and will appear further up the listings.
The location of my property does not appear in your location lists.
On the locations page, choose the continent,
country and regions as far as you can. You will then be given a link through which you can email us a request to add in your resort/town. If you do not see the link, you we will not be able to add in any further locations, however, on the main locations page you will be given a free text field in order to enter your ultimate location. It is also recommended that you include your local area in your advert heading.
Locations will not appear on the search side of the site until a property has been added to it.
What
are the “British Code of Advertising Practice” and the “Trade Descriptions Act 1968” as referred to in the Advertising Terms and Conditions?
These two codes are put in place to protect the public against false advertising by ensuring that they are “legal, decent, honest and truthful”. You can access the two by clicking on the links below:
British Code of Advertising Practice: www.asa.org.uk (The Codes)
Trade Descriptions Act 1968: www.dti.gov.uk/access/trade/
I placed an ad online but cannot find it in your database.
Please allow 48 hours for your advert to appear (a little longer if placed over weekends or bank holidays). This slight delay allows the adverts to be manually checked, before appearing live.
You can check the status of your advert by logging in and visiting your My
Advertisements "Manage Ads" page.
If you have waited longer than this and your advert is still not showing contact DaltonsProperty.com - Sales quoting the email address you registered with and the advert reference number.
How
do I renew, amend or cancel my ad?
You can amend,
renew or delete your advert by logging in and visiting
My Advertisements "Manage Ads" page. If
you experience problems please call our sales team
on 020 7955 3803 who will be happy to help, or email
DaltonsProperty.com
- Sales
I
have been charged twice for my ad.
Each click of the "Make Payment"
button creates a payment. Therefore, if the button
is double clicked, two payments will be made. Please
contact
us (with your Netbanx reference number, previously
emailed to you) to arrange a refund or call our sales
team on 020 7955 3803.
Are
my financial details secure when I place an advert online?
All transactions are carried out over
a secure Netbanx server. To ensure that transactions passed are secure and trusted,
NetBanx uses a combination of techniques:
• NetBanx runs Netscape Enterprise Secure Server, acknowledged as an industry
standard for applications requiring security.
• All payment card information sent to NetBanx and from NetBanx is encrypted.
• Firewalls within the NetBanx system allow the isolation of information
from hackers.
• NetBanx has been developed from processes established over five years
as a security system specifically for the Internet environment.
For additional peace of mind, when the transaction
has been successfully completed, you will receive
a confirmation email. If you are still unsure, you
can contact our sales department on 020 7955 3803
who will discuss this with you further.
My
credit/debit card is not accepted?
All major
credit cards are accepted by our system. Please check
you have entered the correct address and postcode
for the credit card you are using, that you have selected
the correct expiry date and that you have entered
the security code as explained in the help tip next
to the security code box. If you are still experiencing
payment problems, please call our sales team on: 020 7955 3803 who will be able to help you.
If you have further queries that are not answered
within the FAQs above, please call our sales team
on 020 7955 3803 who will be happy to help. Alternatively,
email your query to: dpsales@DaltonsProperty.com.
If your problem is of a technical nature, please email enquiries@DaltonsProperty.com stating your browser type and version (e.g. IE6, Netscape 7).
Feedback from our customers is always welcome, if
you have any comments or suggestions, good or bad,
please feel free to email us.
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